Frequently Asked Questions (FAQs)

Sizing & Fit

We offer a full range of standard sizes from XS to 3XL across men, women, and youth styles. For teamwear, we also support grouped size planning.

Yes. For team uniforms and B2B apparel, we can accommodate specific measurements to ensure a perfect fit.

Due to the custom nature of our apparel, we do not offer exchanges for incorrect sizes once production begins. We recommend using our size guide or ordering samples if unsure.

Orders & Processing

You can contact us directly via our inquiry form or email. We will guide you through the process, including design mockups, sizing, and customization options or check our How to Order page for more info.

Quotes are typically valid for 7 business days. After that prices may vary slightly due to changes in raw material or production costs.

Yes. You can request a sample to evaluate our fabric, quality, and craftsmanship before placing a bulk order.

Once an order is submitted and approved, production begins immediately. We cannot guarantee changes or cancellations, so please confirm all details before finalizing.

Sample production typically takes 2–3 weeks. Bulk orders may take 4–8 weeks depending on the complexity and volume.

Depending on the size and customization of your order, your items may ship in one or multiple packages. You'll receive tracking info for each shipment.

Yes, depending on the product category. Our MOQ varies depending on the product type and customization requirements. Please contact our sales team for specific details.

Just visit our Inquiry page or email us your requirements. Our team will respond within 24–48 hours with a detailed quote.

Yes. We have a dedicated page for wholesale and bulk deals, available through our Collections page.

Products & Materials

Our apparel is manufactured using advanced techniques including cut & sew, sublimation, embroidery, and industrial-grade printing. Each product goes through multiple quality checks.
All products are designed and made in Sialkot, Pakistan — a global hub for highperformance sportswear manufacturing.
Yes. We uphold ethical manufacturing practices with fair wages, safe working conditions, and no child labor.
We are progressively incorporating sustainable fabrics and printing methods into our product lines.
Yes. Our performance apparel is designed with fabrics that offer moisture-wicking, ventilation, and long-lasting comfort.
We use premium fabrics, reinforced stitching, and stringent quality control to ensure long-term performance.
We follow a multi-stage quality assurance process including raw material inspection, inline QC, and final product verification.
We are ISO 9001 certified and follow GMP standards. Additional certifications like CE and FDA are product-specific.

Washing & Care Instructions

For best results, machine wash cold and air dry. Avoid bleach, harsh detergents, or ironing over printed areas. Most items are machine-washable with cold water and low tumble drying.

While not mandatory, but we do recommend washing before first wear especially activewear, to remove any finishing chemicals or residual production elements.

No. Our fabrics are colorfast and pre-shrunk, but follow the care instructions to maximize product life.

Shipping & Delivery

Yes, we offer international shipping for both retail and B2B clients.

Shipping costs vary depending on your location and the weight of your order. However, we offer free shipping on bulk or eligible product orders — so if your cart qualifies, shipping will be on us. Exact rates will be shown during checkout or quoted during custom orders.

Most of our international clients do not encounter customs charges, but some countries may apply taxes or import duties. We do our best to minimize these and ship using documentation that often qualifies for duty exemptions. If you're unsure, check with your local customs office — but in most cases, our packages arrive without additional charges.

If your package is returned to us due to a carrier error, we’ll reship it at no additional cost to you. However, if the return was caused by an incorrect address or missed delivery on the customer’s part, we may request a re-shipping fee to cover the cost of a second delivery.

Returns, Exchanges & Refunds

Due to the made-to-order nature of our products, we only accept returns for defective items or incorrect shipments. Claims must be submitted within 7 days of delivery.
Once approved, refunds are processed within 7–10 business days after we receive and inspect the returned item.
Because each item is custom-made, we cannot accept returns for change of mind, incorrect size, or personalized selections. We recommend reviewing all details carefully before placing your order.

Payment & Tracking

We accept Visa, MasterCard, Western Union, MoneyGram, and direct Bank Transfers.
Once your order is shipped, you will receive an email with your tracking number. Use it to follow your shipment status online.
Yes. We use trusted and globally recognized payment gateways that are protected with SSL encryption to ensure your transactions are secure and your information is kept confidential.